33oko Privacy Policy — Your Data, Fully Protected

33oko (hereinafter referred to as "we", "the platform", or "the site") is fully committed to protecting the privacy of your personal information. This Privacy Policy describes how 33oko collects, uses, and safeguards your data.

This policy applies to 33oko's website, mobile app, and all associated services. It takes effect whenever you access our platform, register, or use any of our services.

We believe you should have full control over your own data. That's why we've presented this policy in plain, clear language — no legal jargon, no hidden terms.

33oko only collects information that is strictly necessary to provide our services and protect your account. We never collect data beyond what is needed.

We never store your full bank card number or PIN. Payment information is used solely to verify transactions.

33oko uses your information only for specific, legitimate purposes. We never use any data for unrelated ends.

• Account Management: Your information is used for registration, login, and profile updates.
• Payment Processing: Payment information is used to process deposits and withdrawals securely.
• Security & Fraud Prevention: Log and device data are analyzed to detect unusual activity.
• Customer Support: Your contact information is used to resolve issues and provide support.
• Personalised Experience: Relevant offers and games are recommended based on your preferences and usage patterns.
• Legal Compliance: Your information may be used to meet regulatory compliance requirements.
• Responsible Gaming: Your gaming activity is monitored, and you will be alerted if signs of addictive behaviour are detected.

33oko does not sell your personal information to any third party. However, limited information may be shared in specific circumstances:

• Payment Providers: Necessary information is shared with payment partners such as bKash, Nagad, and Rocket to verify transactions.
• Game Providers: Third-party game providers only receive the information required to operate their games.
• Legal Authorities: Information may be disclosed as part of a court order or valid legal process.
• Auditing Body: Certain information must be provided to the regulatory authority to maintain the license.

33oko protects your data to the highest industry standards. Our security infrastructure is regularly tested and updated by independent third-party auditors.

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): Two-factor authentication is available for added account security.
• PCI DSS Compliance: Payment card data is handled in compliance with international PCI DSS standards.
• Firewall & DDoS Protection: An advanced firewall system prevents unauthorised access.
• Regular Security Audits: Independent security experts conduct audits at least twice a year.
• Data Backup: Your data is backed up across multiple secure servers.

Please note, however, that no internet transmission can be guaranteed 100% secure. Keeping your account password confidential and updating it regularly is your own responsibility.

33oko uses cookies on its website to help enhance your browsing experience. Cookies are small text files stored on your device.

• Essential Cookies: Login sessions and security tokens — the site cannot function properly without these.
• Preference Cookies: To remember your language, theme, and other preferences.
• Analytics Cookies: To understand which parts of the site are most used — no personally identifiable information is disclosed.

You have important rights regarding your personal data. 33oko fully acknowledges and respects each of these rights.

• Right to Access Your Data: You may request to know what personal information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: Unless required by law, you may request that your data be deleted after your account is closed.
• Right to Restrict Processing: You may request that the use of your data be restricted under certain circumstances.
• Data Portability: You may request a copy of your data in a structured, machine-readable format.
• Right to Object: You can object to your data being used for any specific purpose.

To exercise these rights support@33oko.comto send us an email. We will respond within 30 business days.

33oko doesn't keep your data any longer than necessary. Different types of data have their own defined retention periods:

• Account Information: For the full duration your account is active, and up to 5 years after closure.
• Transaction & Payment Information: 7 years, as required by law.
• Log & Session Data: Up to 12 months.
• Customer Support Contact: 2 years after the issue is resolved.

Once the retention period expires, data is securely deleted or anonymised so that individuals can no longer be identified.

33oko is strictly for individuals aged 18 and above. We do not knowingly collect any personal information from minors.

If parents suspect their child has registered on 33oko, they should immediately support@33oko.comto get in touch.

For any questions, requests, or complaints regarding this Privacy Policy, you may contact our Data Protection team directly.

• Email: support@33oko.com
• Live Chat: Use the chat button on any page of the site (active 24/7)
• Response Time: Typically within 24–72 hours

We take your privacy seriously and are committed to resolving every concern promptly and effectively.